Re-sizing, restoration, and customization:
Poor Mouchette is happy to provide re-sizing for both gold and silver rings, when re-sizing is possible. Most rings can be re-sized (within reason) without compromising their integrity. Whether or not sizing is recommended will usually noted in the details of a product page. Please contact us with any questions.
Each item in our inventory our guaranteed to be as described.
We offer layaway plans for anything that moves you. Plans are typically 30, 60, or 90 days, depending on the cost of the item and your budget. Please contact us with any questions or inquires . . . we love layaway and are happy to work with you on a personalized payment plan!
If you require the services of an appraiser, please send us an inquiry. We're happy to provide appraisal services for individual pieces or collections of any size. Appraisals are completed by independent GIA graduate gemologists.
We ship via USPS, within 3-5 business days of receiving your order. Shipping within the United States is free; shipping anywhere in the world, outside of the US, is $35.00. All of our parcels are fully insured.
Please contact us before making your purchase, if you require expedited shipping.
Poor Mouchette guarantees authenticity and 100% satisfaction on all online purchases. If for any reason you are not completely satisfied with your purchase, you may return it, for a refund, within 5 days of delivery. Please contact us asap, in the event that you need to arrange a return. All returned jewelry must be received in the same condition it was in when it was sent to you. Jewelry will not be accepted for return if it has been damaged, altered or worn.
All returns are now subject to a 10% restocking fee— this covers the credit card processing fees, which are no longer being refunded to us when we process returns, and other small costs associated with your return. We are, unfortunately, no longer able to take losses on returns.
Buyers are responsible for the cost of return shipping, and for shipping insurance.
It is our policy not to issue partial refunds for any reason. Custom and customized items, discounted items, and items purchased via layaway are not eligible for return.
At this time, international sales are final.
Purchases made at Poor Mouchette's brick-and-mortar location may be returned, as above, in original condition, for store credit only. If you are purchasing a gift, please let us know.
* All images and text are property of Poor Mouchette and may not be used or reproduced without express permission.